Maintenance & Support

CruiseAppy includes structured maintenance procedures and multiple support channels to ensure ongoing reliability, timely updates, and rapid issue resolution. Both technical and user support are addressed.

Maintenance Procedures

• Regular Updates: Core plugin, dependencies, and integrations are updated regularly to address security, compatibility, and feature enhancements.
• Monitoring: System health, logs, and performance metrics are monitored continuously.
• Backups: Automated backups of the database and files are scheduled and tested for recovery.
• Incident Response: Procedures are in place for rapid response to outages, security incidents, or data loss.
• Documentation: Maintenance logs and change history are maintained for auditing and compliance.

Support Channels

• Helpdesk/Ticketing: Users and admins can submit support requests via a ticketing system.
• Email Support: Dedicated support email for urgent or complex issues.
• Knowledge Base: Comprehensive documentation and FAQs are available for self-service support.
• Live Chat (optional): Real-time chat support may be enabled for premium users or during business hours.

Additional Notes

• SLAs (Service Level Agreements) define response and resolution times for different issue types.
• Feedback from support interactions is used to improve the platform and documentation.
• Maintenance and support processes are reviewed regularly for effectiveness.